Summary

Reporting directly to the Chief Information Officer, The IT Infrastructure & Operations Manager is a hands-on leader with a proven track record in enterprise IT and extensive expertise in on-premise and cloud infrastructure, IT support, and change management. This individual is a collaborative leader who excels at building and maintaining strong relationships with IT teams and County partners to understand and address their business requirements while promoting a culture of security and compliance.

Essential Job Functions

1. Planning and Road mapping:

• Collaborate with the CIO in developing and implementing IT roadmap and strategies in support of the overall goals and objectives of the County.

2. Leadership and Process Improvement:

• Foster a collaborative and innovative work environment.

• Conduct performance reviews and provide professional development opportunities for team members.

• Drive continuous improvement initiatives in technology processes and operations to enhance efficiency, reduce costs, and improve service delivery.

3. IT Infrastructure Management:

• Hands on leadership of the design, maintenance, and optimization of the IT infrastructure, including servers, networks, and desktop infrastructure in both on-premise and cloud environments.

• Ensure the security and integrity of data, applications, and systems.

4. Project Leadership:

• Lead IT projects, ensuring they are completed on time and within budget.

• Coordinate with various departments to understand their technology needs and implement solutions accordingly.

5. Services and Support:

• Collaborate with MSP ensuring timely resolution of user issues and inquiries.

• Manage IT processes, procedures and continuous improvement initiatives ensuring best practices in service desk operations and environment management.

6. Security & Policy:

• Develop and ensure compliance with IT policies, standards, and regulations.

• Disaster recovery planning, testing, and development of security controls.

Competencies

• Proven hands-on experience in IT Operations & Infrastructure Management.

• Strong working knowledge of network design, Cisco and Fortinet knowledge a plus.

• Strong IT leadership, organization and management skills.

• In-depth knowledge of IT infrastructure, systems, and security.

• Well versed in IT transformation initiatives.

• Effective change management, communication, and interpersonal skills.

• Working knowledge of relevant regulations and compliance standards.

Supervisory Responsibility

• Systems Administrator, Managed Helpdesk

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

• Onsite - Full Time M-F.

Required Education and Experience

• Bachelor's Degree in Computer Science, Engineering, or related degree program from an accredited institution of higher education; AND six (6) years of work experience in a complex enterprise computing environment which includes at least two (2) years of work experience in a supervisory or lead role. OR

• An Associate Degree in Computer Science, Engineering, or related degree program from an accredited institution of higher education; AND eight (8) years of work experience in a complex enterprise computing environment which includes at least two (2) years of work experience in a supervisory or lead role.

Additional Eligibility Requirements

• Able to complete a thorough employment and/or criminal history check.

• Able to successfully pass a pre-employment drug test (not required for all positions).

• Final candidates will be required to provide official proof of college degree and certified transcripts (not required for all positions).

Safety Sensitive Requirements

• This position is not considered to be a safety sensitive position.

AAP/EEO Statement

• This position is ‘at-will’, and either Crook County or the employee may terminate the relationship at any time with or without cause.

• Crook County is an equal opportunity employer.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.