VSO (Veterans Service Officer)

Suite 101, OR

Job Title: Veteran’s Service Officer  

Department: Veteran’s Services

Reports To: Director of Veteran Services 

Salary Grade: 115   $19.85 - $21.59

Job Purpose: 

The primary duties of this position involve counseling and assisting military veterans and their dependents or survivors. Work involves assisting and advising claimants in their pursuit of benefits from the US Department of Veterans Affairs (VA) and other agencies. Duties include studying and explaining State and Federal veterans legislation, regulations and procedures, consulting with medical care providers, preparing veterans benefit claims, and consulting with other government agencies to ensure that their clientele are receiving the maximum level of assistance and benefits to which they are entitled.

Number of Employees Reporting to This Position: 0

Essential Functions:

• Complete initial application, or reopen existing claims, for compensation (service-connected disabilities) or pension (non-service-connected disability).

• Research medical conditions and obtain necessary medical records and statements from physicians to support the claim(s).

• Obtain necessary financial information and corroborating information and documents from the veteran’s military buddies, family members, or other sources.

• File application for eligible veterans for education under the GI Bill, or for vocational rehabilitation. 

• Counsel and advise survivors of a deceased veterans in obtaining death benefits such as burial in a national cemetery, burial allowances, government grave marker, government life insurance proceeds and survivor benefits.

• Advise and assist veterans on all phases of government life insurance.

• Veterans Administration home loan benefits.

• Ensure that all timelines are met so the veteran does not lose any potential benefits.

• Enter all claims information on computer and the stats on the County tracking worksheet.

• Maintain claims information in VetraSpec.

• Keep in contact with VA Officials as the veteran’s Power of Attorney (POA) concerning the status of individual claims.

• Assist veterans/dependents to the best of our ability within the VA guidelines, in appealing denied claims to the local VA Regional Office (VARO), the local Decision Review Officers, or the Board of Veterans Appeals in Washington D.C.

• Direct veterans on how to obtain necessary inpatient and outpatient care from the VA Medical Centers (VAMCs) and Community Based Outreach Clinics (CBOCS) and research information.

• Assist veterans in applying for available state benefits from the Oregon Department of Veterans Affairs (ODVA), by initiating or reopening claims.

• Access and obtain critical information regarding claims from VBMS.

• Assist the CVSO in implementation of the NIMS program for the County.

• Assist CVSO in working with other organizations within the government or community by representing the Department at meetings or gatherings.

• Other duties as assigned

• Maintain confidentiality according to HIPPA rules.

Skills, Knowledge and Abilities: 

Knowledge of:

• Federal rules, regulations, and statutes of the VA and ODVA

• Case law of the United States Court of Appeals for Veterans Claims

• Etiology and relationship of medical conditions

• Medical terminology, human anatomy, and physiology

• Social Security, Medicare, and all need-based federal and state programs

• Knowledge of legal documents and processes necessary to substantiate claims benefits.


• To read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

• To respond to common inquiries or, complaints from customers, regulatory agencies, or members of the business community.

• To write speeches and articles for publication that conforms to prescribed style and format.

• To effectively present information to top management, public groups, or other groups.

• To work with and apply mathematical concepts, such as fractions, percentages, ratios, and proportions, to practical situations. 

• To define problems, collect date, establish facts, and draw valid conclusions.

• To interpret an extensive variety of technical instructions and deal with abstract and concrete variables.

Ability to: 

• Ability to write and complete accurate claims in order for Veterans to receive the appropriate benefits.

• Understand, interpret, and apply federal laws and regulations

• Understand and interpret medical records and statements

• Prepare written statements on behalf of claimants

• Assist in preparation of oral presentations on behalf of claimants

• Express technical information in clear oral or written manner

• Counsel and advise distraught claimants, some whom are mentally ill and/or chemically dependent

• Possess the organizational skills to handle multiple complex claims simultaneously


• Bachelor’s Degree*

• One to two years related experience and/or training Or 

• Equivalent combination of education experience*

• Maintain accreditation as a County Veterans Service Officer according to ODVA. 

• Prior to or on date of hire:

o Able to complete a thorough employment and/or criminal history check.

o Able to successfully pass a pre-employment drug test (not required for all positions).

o Final candidates will be required to provide official proof of college degree and certified transcripts (not required for all positions). 

Position Details: 

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.  

• This position is ‘at-will’, and either Crook County or the employee may terminate the relationship at any time with or without cause. 

• Work location is Veteran’s Service Office  

• Fair Labor Standards Classification: non-Exempt

• Crook County is an equal opportunity employer