Department: Assessor’s Office
Reports To: Chief Deputy Assessor
Salary Grade: $16.75 - $19.14 Hourly
Under general supervision of the Chief Deputy Assessor this position's primary responsibility is customer service and reception type duties. This position will also be responsible for maintaining accurate ownership and various other assessment records. The individual in this position will need to have general knowledge of the principles of ad valorem taxation and of the property tax laws of The State of Oregon, the ability to efficiently plan, organize and direct work schedule to meet mandatory deadlines, ability to learn and comprehend new laws and changes in the tax structure, and the ability to maintain confidentiality of records, specifically business personal property evaluations. This position will be assigned a multitude of duties involving assessment administration.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have ability to form and build good professional, working relationships with co-workers, supervisor, and the general public.
- Maintain records of all ownership changes made in the county using recorded documents such as deeds, death certificates, probates or other pertinent documents.
- May assist The Chief Deputy in the preparation of the annual SAL reports for submission to The Oregon Department of Revenue.
- Make corrections to the tax roll for omitted property and clerical errors; work closely with appraisers, send letters, complete vouchers and make value changes in the computer system.
- May assist The Chief Deputy in reviewing the utility roll from The Department of Revenue.
- May assist The Chief Deputy in reviewing fire patrol information from The Department of Forestry.
- Responsible for processing all manufactured home transactions including ownership changes, issuing trip permits and confirming all paperwork has been submitted and filled out correctly. May assist The Chief Deputy in the processing of changes to property boundaries including boundary line adjustments, segregations, partition plats and subdivision
- Consult with property owners, realtors, etc. in matters of ownership or any assessment related issue and resolves public relations and procedural issues involving assessment matters.
- Responsible for receiving and processing veteran’s exemption and senior deferral applications, answer questions pertaining to both programs and assist taxpayers in completing forms.
- May process mailings, receipts and other tasks to complete personal property returns and account maintenance.
- Receives and processes all incoming mail. Process letters for mailing including stuffing envelopes, running through the postage machine and delivering mail to post office.
- Enters building permit information and “flag” accounts for appraiser inspection.
- Orders office supplies and track inventory.
- Scans appraisals, personal property returns, letters, vouchers and any other pertinent document.
- May attends tech group meetings and continuing education classes to keep abreast of current assessment laws and procedures.
- Perform all customer service duties including answering phones and assisting customers at the counter.
- Works independently while ensuring compliance with all applicable statutes, County and office policies.
- Answer inquiries, counsel and assist the public in-person, over the phone and via email with various appraisal and assessment questions and interpretation of applicable laws and administrative rules. Communicate clearly, tactfully and persuasively in high stress and complex situations and have the ability to defuse situation with angry and agitated customers. Will maintain professionalism with all staff, other county employees and the general public.
- Technical Capacity
- Problem Solving/Analysis
- Customer/Client Focus
- Communication Proficiency
- Learning Orientation
- Ethical Conduct
This position has no supervisory responsibilities
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. On occasion, may have interaction with upset or hostile taxpayers during phone calls, field inspections, or at the customer service counter.
This is largely a sedentary role while in the office; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.
Some travel may be expected for this position for training.
Required Education and Experience
- High School diploma or equivalent
- Minimum of 2 years’ experience in an assessor’s office or any satisfactory combination of experience and training which provides the required knowledge, skills and abilities may be acceptable, or any satisfactory combination of experience and training which provides the required knowledge, skills and abilities may be acceptable
Additional Eligibility Requirements
- Able to complete a thorough employment and/or criminal history check.
- Final candidates will be required to provide official proof of college degree and certified transcripts (not required for all positions).
Safety Sensitive Requirements
- This position not considered to be a safety sensitive position.
- This position is ‘at-will’, and either Crook County or the employee may terminate the relationship at any time with or without cause.
- Crook County is an equal opportunity employer
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.